Customer feedback platform features
Gather, measure and manage customer feedback instantly. Ask the questions that matter the most to your business. Cut through the clutter and discover the real service sticking points.
Use the Review Tui customer feedback platform to survey your customers, analyse their responses and share their comments with ease. See our full list of features below.
Our multi-step survey reduces form fatigue and creates a simple, uncluttered experience for your participants. No more mountains of text and hoops to jump through just plain simple answers to your questions.
Collect comments and address issues as they arise. Discover common sticking points in a safe, private environment, before customers spread the word online.
Create custom links and tags to provide your business with more detailed tracking and analytics. You’ll be able to pinpoint exactly which methods of gathering feedback are working best for your business.
Connect to your HubSpot platform to send customer feedback directly to your CRM and trigger customer service tickets, HubSpot scoring and tasks based on customer scores.
Use the feedback you've gathered in your marketing with our feedback design feature. Create a PNG of your feedback to share in your marketing with ease.
Customer feedback strategy guide
Develop your very own customer feedback strategy with our free digital guide. From winning over senior management to identifying the moments in the customer's journey for valuable feedback this guide is packed with advice. Learn the framework required to get consistent and insightful customer feedback and how to implement it across your business quickly.
Survey your customers
Easy to gather
Ask the questions that matter the most to your business. Cut through the clutter and discover the real service sticking points. Our multi-step survey reduces form fatigue and creates a simple, uncluttered experience for your participants. No more mountains of text and hoops to jump through just plain simple answers to your questions.
Easily add, re-order and edit your surveys in our intuitive drag-and-drop editor. No coding required, no overwhelming options just a professional survey every time.
Gather customer feedback
One place for all your feedback
Gather feedback across multiple surveys and channels and have them all in one place to analyse and manage. Collect comments and address issues as they arise. Discover common sticking points in a safe, private environment, before customers spread the word online.
Improve your business
Quickly assess commonalities in response on your dashboard and see if the same themes keep appearing. Encourage happy customers to tell their friends and grow your business' profile online whilst gaining the opportunity to turn detractors into promoters.
Hone in on obstructions
When a problem area is identified easily uncover what you can do to fix the issue within your business. Be alerted to new feedback reviews as they arrive and easily filter your reviews by their score to understand what you're getting right, and where you can improve.
Create unique links
Create custom survey links
This provides your business with more detailed tracking and analytics. You’ll be able to pinpoint exactly which methods of gathering feedback are working best for your business.
Tag custom links to staff and locations
Tagging a custom link to an individual member of staff, a store or an area will allow you to better hone in on areas where your business is succeeding, and where it could do better. This is vital so you can offer additional training and support to those who need it while increasing your business' overall customer experience.
UTM parameter syncing
Campaigns utilise a UTM framework so even if you forget to add the specific placement data to a Campaign, Review Tui can still track it. If the platform you’re sharing the link through uses UTM parameters then Review Tui will automatically pull this data through and place it in the relevant segment of the Campaign keys.
Why you shouldn't fear customer feedback
It's common for businesses to avoid asking for feedback because they're worried about the worst-case scenario. What if everyone is unhappy and you hear horrible things? Well, what if everyone is unhappy and they don't tell you why? Will you be able to fix it?
In this article, we explore the reasons why feedback, especially negative comments, can actually save your business.
Connect to your CRM
Feedback shared to HubSpot
Customer feedback platforms are better connected. Link HubSpot with Review Tui so your reviews are also logged into HubSpot. Send customer feedback directly to HubSpot, instantly. Use HubSpot to trigger actions based on star ratings or notify key account managers of new feedback as soon as it's received.
Timeline events on contact records
The integration creates a timeline event in HubSpot for every contact who gives your business a review using Review Tui. This means the review will always sit in the contact’s history and can be used as a trigger for several helpful automation.
Custom fields in HubSpot created by Review Tui
The review URL and the star rating can be used for automation such as follow-up tasks, workflows attached to automated emails, and more ensuring no customer slips through the cracks.
Boost your marketing
Design and share
Our simple design tool enables you to take the feedback you've received and convert it into easy to share images perfect for social media or marketing activities.
Use your existing happy customers to grow your business all within the one, easy to use platform. Turn reviews into testimonials for your website and build trust with web visitors.
Worried about using someone's feedback in your marketing? Our built-in consents tool only enables you to share what you have permission to use.