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Customer feedback platform features
Gather, measure and manage customer feedback instantly. Ask the questions that matter the most to your business. Cut through the clutter and discover the real service sticking points.
Use the Review Tui customer feedback platform to survey your customers, analyse their responses and share their comments with ease. See our full list of features below.
Surveys
Our multi-step survey reduces form fatigue and creates a simple, uncluttered experience for your participants. No more mountains of text and hoops to jump through just plain simple answers to your questions.
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Review Feedback
Collect comments and address issues as they arise. Discover common sticking points in a safe, private environment, before customers spread the word online.
Campaigns
Create custom links and tags to provide your business with more detailed tracking and analytics. You’ll be able to pinpoint exactly which methods of gathering feedback are working best for your business.
HubSpot integration
Connect to your HubSpot platform to send customer feedback directly to your CRM and trigger customer service tickets, HubSpot scoring and tasks based on customer scores.
Share
Use the feedback you've gathered in your marketing with our feedback design feature. Create a PNG of your feedback to share in your marketing with ease.
Customer feedback strategy guide
Develop your very own customer feedback strategy with our free digital guide. From winning over senior management to identifying the moments in the customer's journey for valuable feedback this guide is packed with advice. Learn the framework required to get consistent and insightful customer feedback and how to implement it across your business quickly.
Campaigns
Create unique links
Create custom survey links
This provides your business with more detailed tracking and analytics. You’ll be able to pinpoint exactly which methods of gathering feedback are working best for your business.
Tag custom links to staff and locations
Tagging a custom link to an individual member of staff, a store or an area will allow you to better hone in on areas where your business is succeeding, and where it could do better. This is vital so you can offer additional training and support to those who need it while increasing your business' overall customer experience.
UTM parameter syncing
Campaigns utilise a UTM framework so even if you forget to add the specific placement data to a Campaign, Review Tui can still track it. If the platform you’re sharing the link through uses UTM parameters then Review Tui will automatically pull this data through and place it in the relevant segment of the Campaign keys.
HubSpot integration
Connect to your CRM
Feedback shared to HubSpot
Customer feedback platforms are better connected. Link HubSpot with Review Tui so your reviews are also logged into HubSpot. Send customer feedback directly to HubSpot, instantly. Use HubSpot to trigger actions based on star ratings or notify key account managers of new feedback as soon as it's received.
Timeline events on contact records
The integration creates a timeline event in HubSpot for every contact who gives your business a review using Review Tui. This means the review will always sit in the contact’s history and can be used as a trigger for several helpful automation.
Custom fields in HubSpot created by Review Tui
The review URL and the star rating can be used for automation such as follow-up tasks, workflows attached to automated emails, and more ensuring no customer slips through the cracks.
